TriWest Healthcare Alliance

Company Culture

Our Vision

TriWest is committed to preserving the integrity, flexibility and durability of the military health care system by supplementing the military health system with access to the finest civilian medical services available, thereby contributing to the continued superiority of U.S. combat readiness. TriWest believes this is best accomplished through a partnership between the military's direct-care system and the private sector, which results in an integrated approach to meeting the health needs of active duty military members, retirees and their families.

Our Mission

TriWest's mission is to provide its customers access to high-quality, cost-effective health care services and superior customer service while returning a reasonable profit to its owners.

TriWest Healthcare Alliance is owned by a holding company, TriWest Alliance, comprised of not-for-profit health care organizations and university hospital systems located throughout the TRICARE West Region. These entities not only further our local presence in the communities in which we serve, but they also help us to build a robust network of TRICARE providers.

It is through this network of locally managed, civilian providers that TriWest enhances the strength of America's military health care system.

Our Promise

And will do "Whatever It Takes" to serve our customers with the respect and support they deserve.

Career Opportunities

Join Our Team! Working at TriWest Healthcare Alliance allows you to serve America's Finest while giving the men and women of the U.S. Armed Forces, their families and military retirees with access to quality health care. TriWest's sole business is supporting the Department of Defense (DoD) by providing military families with access to high-quality health care under the TRICARE health care entitlement program.

Do you take pride in helping others? Is it important that your work contributes to the health of our nation? We're looking for people with the drive and creativity to do "Whatever It Takes" for America's military families! Here, you'll serve those who proudly defend us every day, and work for a company that respects your knowledge, talent and professionalism.

SEARCH FOR A JOB AT TRIWEST NOW!

Environment

Our headquarters are shared between Phoenix and San Diego, but our team stretches from the nation's capitol to the beaches of Hawaii, and from the deserts of the Southwest to the snowy fields of Alaska.

Career opportunities may exist at one of six hub offices in major metropolitan areas, on military bases at one of our 89 TRICARE Service Centers, or at one of four commercial TRICARE Service Centers located off a military base.

Our People

Whether or not you've served in our nation's armed forces, as a member of Team TriWest you can serve those who sacrifice it all for our freedom—America's military families.

Roughly half of our employees are former military members or family of a Service member. Half are everyday civilians, who previously had limited interaction, if any, with the U.S. armed forces.

Our Workforce

Among TriWest's ranks of employees are 200+ combat veterans from the Vietnam War, Operation Desert Storm, Operation Enduring Freedom and other military actions.

Our team carries a diversity of career expertise and experiences. Today^*, at TriWest, we fill the following roles:

56 percent of all staff work in customer service roles
  4 percent in Information Technology
  3 percent in finance
20 percent in nursing
  6 percent are in leadership roles
11 percent in other roles
44 percent have been promoted since joining TriWest^*

Our Advantages

At TriWest, your paycheck is just a portion of your total compensation, which includes generous and affordable health care, company-paid life and disability insurance, annual bonus opportunities, educational reimbursement, and much more.

Follow the links to learn more about the rewards of work at TriWest.

• Health Insurance
• Life Insurance
• Disability Insurance
• Retirement Planning
• College Savings Plan
• Educational Reimbursement
• Paid Time Off
• Incentive Pay
• Pet Insurance
• Long-Term Care

Note: All benefits comply with state and federal laws. Benefits/benefit eligiblity may varry by state law.

Health Insurance

TriWest employees are provided affordable, robust health insurance. Medical plans vary by location and options allow employees to select the most appropriate coverage for themselves and their families. Health care coverage as an employee also includes access to dental insurance and vision care.

Life Insurance

TriWest provides basic life insurance for every full-time employee the first of the month after 30 days of service. The policy provides coverage of two times your annual base salary upon death. In some cases of accidental death or dismemberment, your selected beneficiary could receive an additional two times your annual base salary.

Disability Insurance

TriWest covers basic short-term disability insurance for all eligible full-time employees. The coverage pays up to 50 percent of the base salary for up to six months. Employees are able to purchase additional short-term disability coverage that raises the disability compensation to 66.7 percent of your base pay for the same six-month period.

TriWest also covers basic long-term disability insurance for all eligible employees. This plan pays 60 percent of the base salary until the employee is no longer disabled or starts collecting other disability benefits.

For most employees coverage begin on the 1^st of the month after 30 days of service.

Retirement Planning

TriWest sponsors a 401(k) retirement savings plan. Through this plan, employees may access 21 investment options from respected companies. TriWest matches payroll contributions, dollar-for-dollar, up to 5 percent of your pay, tax free. Investments can be monitored and adjusted around the clock through a 401(k)-dedicated Web site.

College Savings Plan

TriWest employees may open a college savings account (or "529 plan") to save for a family member's education. Contributions to the account grow tax free and remain tax free if used for college tuition or room and board. The money can be used at colleges within the United States or abroad.

Educational Reimbursement

TriWest offers college tuition and textbook reimbursement to full-time employees when classes relate to your present position or a career opportunity within the company. Eligible classes are part of a curriculum that leads to completion of an Associate's or Bachelor's degree. Courses for Master's degrees may be covered after one year of employment. Classes are reimbursed upon earning a minimum "C" grade.

Paid Time Off

As a government contractor, TriWest observes all paid, federal holidays. Additionally, paid time off (PTO) accrues with each pay period totaling approximately three weeks of vacation per calendar year. PTO may be carried over from one year to the next. Employees who have experienced a serious medical condition or other catastrophic event in their family may receive additional PTO donations from colleagues.

Incentive Pay

The "5-Star Program" is TriWest's employee rewards plan that offers staff recognition and financial rewards for doing "Whatever It Takes" to serve our customers and each other well. Staff may receive gift certificates and company merchandise, one-time bonuses of $75-$1,000, or annual bonuses of up to 8 percent of base pay.

Pet Insurance

Through Veterinary Pet Insurance, TriWest employees can prepare for veterinary costs. Pet insurance covers medical problems and conditions related to accident or illness. It helps pay for lab fees, treatment, prescriptions or surgery after you pay a per-incident deductible.

Long-Term Care

Employees may plan ahead to be reimbursed for daily nursing home care or community-based care. Premiums are based on one's age at enrollment; long-term care coverage may be needed when a chronic illness or disability limits one's ability to manage daily living needs, such as bathing, dressing and eating. Once enrolled, employees may keep this coverage for themselves or a family member, even if they change jobs.